FAQs

1. What is Modeled Up?

Modeled Up is a rental company specializing in stylish, reusable fixtures and furniture for pop-ups, events, and retail spaces. We also offer design services.

2. How does the rental process work?

  • Browse our catalog and get familiar with our products.

  • Fill out our rental request form or send us an email, and we will get back to you to schedule a call to customize your order.

  • Receive a quote based on your needs.

  • Confirm your order by making payment and providing a valid credit card for a hold.

  • Receive your items via delivery.

  • We will pick up the items at the end of the rental period.

3. Do I need to place a security deposit?

Some rentals may require a security deposit, which will be refunded upon the return of items in their original condition.

4. Will there be a hold on my credit card?

Yes, we place a temporary hold on your credit card for the duration of the rental to cover potential damages or late returns.

5. What happens if I return the items late?

Late returns may be subject to additional fees. Please ensure items are returned on time to avoid extra charges.

6. What if an item gets damaged or lost?

Customers are responsible for any damage or loss during the rental period. If an item is damaged beyond repair, you will be charged the full replacement cost.

7. Can I extend my rental period?

Yes, rental extensions are possible but must be requested in advance and may incur additional fees.

8. Do you offer delivery and pickup?

Yes, we provide delivery and pickup services. Any associated transport fees will be outlined in your rental agreement.

9. What is your cancellation policy?

  • Cancellations made more than 7 days before the rental date may be eligible for a partial refund.

  • Cancellations within 7 days of the rental date are non-refundable.

10. Where do you operate?

Modeled Up is based in Toronto, Ontario.

11. What laws govern this rental agreement?

Laws of the Province of Ontario, Canada.

12. How can I contact Modeled Up?

For any inquiries, please reach out to us at:
www.modeledup.com
hola@modeledup.com